Website Privacy Policy

Your privacy is important to www.susancrouch.com and Susan Crouch Watercolors LLC. Please read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use, and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

    1.Who We Are

Susan Crouch Watercolors LLC (" Susan Crouch Watercolors") collects, uses and is responsible for certain personal information about you.

    2. Children’s Online Privacy Protection Act -

This website and any products and services offered herein are not intended for persons under the age of 13. Susan Crouch Watercolors does not knowingly collect information from anyone under 13 years of age. Susan Crouch Watercolors prohibits children under the age of 13 from using all interactive portions of this website, including leaving any comments, filling out forms, or otherwise submitting information. Susan Crouch Watercolors will not knowingly collect personally identifiable information from children under 13. If Susan Crouch Watercolors learns it has any information or content from anyone under the age of 13, it will delete that information.

    3.The Personal Information We Collect and Use -

        a. Information Collected by Us

    Susan Crouch Watercolors may collect, use, and is responsible for certain personal information that you provide when you     voluntarily sign up for e-mails, register for a class or presentation, leave comments, order a service or product, fill out any type of     form, or otherwise contact Susan Crouch Watercolors via an online form or e-mail. The information collected may include your     name, e-mail, address, phone number, and/or billing information. You are not required to provide any personally identifiable     information to merely access or visit this website.

    Susan Crouch Watercolors may collect domain information and “cookies” (small files saved on your hard drive by your web     browser) to analyze website performance and track user patterns without tracking any personal information. We will ask for your     consent to allow us to use cookies that gather personal information about you. Susan Crouch Watercolors or its third-party vendors     may collect nonpersonal information through the use of these technologies. Nonpersonal information might include the browser you     use, the type of computer you use and technical information about your means of connection to this website such as the operating     systems and the Internet service providers utilized and other similar information. Susan Crouch Watercolors’s systems may also     automatically gather information about the areas you visit and search terms you use on this website and about the links you may     select from within this website to other areas of the Internet.

    If you are located in the European Economic Area (EEA), we are regulated under the General Data Protection Regulation which     applies across the European Union (including in the United Kingdom) and we are responsible as controller of that personal     information for the purposes of those laws.

        b. Information Collected from Other Sources

    We also obtain personal information, including your name, e-mail, address, phone number, and/or billing information from other     sources, such as our email provider YMLP.com, PayPal.

        c. How we use your personal information

    Susan Crouch Watercolors collects such information in order to send e-mails, fulfill orders, deliver services and products,     complete customer transactions, oversee contests and promotions and improve website performance and customer service.

    Who We Share Your Personal Information With

    Susan Crouch Watercolors respects your privacy and will never sell, trade or transfer your personally identifiable information to     third parties (beyond what is necessary for fulfilling a customer transaction or for the basic functionality of an online service)     without your consent.

    We do, however, share personal data (e.g., your name and delivery address details) with our shipping partners (FedEx, UPS, and     the U.S. Postal Service) and credit card processors (Square and PayPal).

    This data sharing enables them to process payment and deliver the goods you ordered directly to you. Those third-party     recipients are based outside the European Economic Area— for further information including on how we safeguard your personal     data when this occurs, see Transfer of your information out of the EEA.

    Susan Crouch Watercolors may release personal information to enforce its Website Terms and Conditions of Use, other Terms     and  Conditions, manage its business, protect users or the general public, or to otherwise comply with legal obligations.

    If you give Susan Crouch Watercolors your permission, it may also use personal identification information for internal or external     marketing and promotional purposes.

    On occasion, Susan Crouch Watercolors may collect personal identification information from you in connection with optional     contests, special offers or promotions. Susan Crouch Watercolors will share such information with necessary third parties for the     purpose of carrying out the contest, special offer or promotion. We will ask for your consent to such disclosure and use of such     information, prior to your participation in the contest, special offer or promotion.

    We will not share your personal information with any other third party. 

        d. Whether Information Has to Be Provided by You and Why

    The provision of your name, e-mail, delivery address, phone number, and/or billing information is required from you to enable us     to fulfill orders and provide products and services. We will inform you when we collect it whether you are required to provide the     information to us.

        e. How Long Your Personal Information Will Be Kept

    We will hold purchasers’ name, e-mail, address, phone number, and/or billing information for six years. We will hold email newsletter     subscribers’ name and email until you unsubscribe.


        f. Reasons We Can Collect and Use Your Personal Information

    Susan Crouch Watercolors collects and uses your personal information to send e-mails, fulfill orders, deliver services and products,     complete customer transactions, oversee contests and promotions and improve website performance and customer service.

    4.Use and Transfer of Your Information Out of the EEA

This website is operated in the United States and some of the third parties with whom we might share your personal information as explained above are also located in the United States. If you are located in the EEA or elsewhere outside of the United States, please be aware that any information you provide will be transferred to the United States. By using this website, participating in any of its services and/or providing your information, you consent to this transfer.


These countries do not have the same data protection laws as the United Kingdom and EEA. While the European Commission has not given a formal decision that such countries provide an adequate level of data protection similar to those which apply in the United Kingdom and EEA, any transfer of your personal information will be subject to the derogation in Article 49 permitting non-repetitive transfers that concern only a limited number of data subjects, as permitted by Article 49 of the General Data Protection Regulation that is designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information.

If you would like further information, see “How to contact us” below. We will not otherwise transfer your personal data outside of the EEA or to any organization (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.

    5. Your Rights

If you want to unsubscribe from receiving e-mails from Susan Crouch Watercolors you may do so at any time. Each e-mail from Susan Crouch Watercolors includes instructions for unsubscribing from these e- mail communications.

If you are covered by the General Data Protection Regulation, you have a number of important rights free of charge. In summary, those include rights to:

        • Fair processing of information and transparency over how we use your use personal information

        • Access to your personal information and to certain other supplementary information that this Privacy Notice is already         designed to address

        • Require us to correct any mistakes in your information which we hold

        • Require the erasure of personal information concerning you in certain situations

        • Receive the personal information concerning you which you have provided to us, in a structured, commonly used and         machine-readable format and have the right to transmit those data to a third party in certain situations

        • Object at any time to processing of personal information concerning you for direct marketing

        • Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly         affect you

        • Object in certain other situations to our continued processing of your personal information

        • Otherwise restrict our processing of your personal information in certain circumstances

You may also have the right to claim compensation for damages caused by our breach of any data protection laws.


For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation, available at: https://ico.org.uk/for-organisations/guide-to-the-general-data- protection-regulation-gdpr/individual-rights/ .

If you would like to exercise any of those rights, please:
        • Email, call, or write to us
        • Provide us enough information to identify you (e.g., name and email address)
        • Provide us proof of your identity and address (a copy of your driver’s license or passport and a recent utility or credit card bill)
        • Provide us with the information to which your request relates

    6.Keeping Your Personal Information Secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, used or accessed in an unauthorized way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable authorities of a suspected data security breach where we are legally required to do so.

Please note that any comments or information that you post on the website, including the Susan Crouch Watercolors and social media pages, become public and third parties may use your information. Susan Crouch Watercolors is not responsible for any unauthorized uses by third parties in such context. You disclose such information at your own risk.

    7.Links to Other Sites

You may see advertising or other content on this website that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors or other third parties. Any products or services reached through a third-party link are subject to separate privacy policies. Susan Crouch Watercolors is not responsible for or liable for any content on or actions taken by such third-party websites.

    8.How to Complain

We hope that we can resolve any question or concern you raise about our use of your information.

If you are covered by the General Data Protection Regulation, you may lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live, or where any alleged infringement of data protection laws occurred.

    9. Changes to This Privacy Notice

This policy is effective as of June 5, 2018. We may change, modify or update this Privacy Policy at any
time and will notify you of any such changes by email or postal mail.

    10. How to Contact Us

If you have any questions or concerns about this Privacy Policy, the information we hold about you, or you wish to change your personal information in our records, please contact Susan Crouch, Owner, [email protected], 631 Dogwood Rd., Statesville, NC, 28677, USA.

    11.Do You Need Extra Help?

If you would like this notice in another format (for example: audio, large print, braille) please contact us (see “How to contact us” above).
All content and images are copyrighted 2005-2018 by Susan Crouch Watercolors LLC.  All rights reserved.